Integrated Client Solutions

Integrated Client Solutions (ICS) is a world-class Contact Center strategically located in Tijuana, Mexico – just minutes from San Diego. We feature a professional, bilingual (English/Spanish), and performance-driven Workforce. Our core business is to help you establish a high-performance and cost-e effective Nearshore Center in Mexico. ICS’s solution will allow you to reduce labor and operational costs while accomplishing your corporate performance objectives. It is not outsourcing! Why? Because your company maintains daily operational control. ICS as a nearshore satellite center is an extension of your existing call and servicing centers. You will maintain company culture, policies, procedures, training, strategies – as well as gain agent and staffing capacity without the legal and labor complications. Reduce Cost: Dramatic cost savings of 50-70% lower than your current fully loaded employee expense in the US! Improve cost efficiency of your sales, servicing and/or collections operations Ancillary, bottom line benefits such as increased sales, increased recoveries, reduced losses, etc. When we say “above and beyond the call” we mean it. Because our service isn’t just about answering calls, it’s about using communication and technology to elevate your customer experience and develop flexible solutions that improve your bottom line. Integrated Client Solutions is different from other service providers because we redefine the customer experience to proactively showcase your brand in the best possible light. We create custom omnichannel solutions for each client that deliver innovation, engagement and results. So, whether you need 50 or 100 agents, our goal is to boost satisfaction, maximize service and cultivate loyalty so your customers feel connected to your brand. Then their commitment increases, they advocate for your products and they choose you over your competitors. That's the ICS advantage. integratedclientsolutions.com