Add Point Labs

We are a niche consulting firm based in Los Angeles, CA and Lisbon, PT that helps large and small companies to implement structure to their customer support and operations departments before scaling. We are seasoned experts at understanding business operations, identifying pain points and problem areas, simplifying and streamlining processes, and leveraging a variety of technologies where possible. We are reliable, transparent, and always deliver solutions that reflect business goals and consistent customer experiences over the long-term. Specific areas of expertise include: Zendesk implementation and consulting, customer experience, customer self-help, workflow and automation solutions, business process improvement, e-commerce, team training and on-boarding, and standardized reporting.