TALENT CLOUD

Founded by Oscar Gonzalez, a Top Rated Plus Upwork Veteran - TALENT CLOUD is a full-blown BPO Agency specializing in Customer Service, Sales, Retention, Back Office, and Accounts Receivable. We initially started as a 100% Remote Operation. We now have 35 Remote Reps. In addition, to that, we recently launched our first Onsite Office capable of housing 50 more Reps. This now gives us a competitive edge considering we can provide better support to our clients as we have an Enterprise Internet Connection, Electrical Back-Up in case of any power outtages and top of the line Work Equipment to make sure our Team Members have all the right tools. We also have an Operation Manager Onsite to help support our agents with Live Training, Feedback Sessions, and Client Daily/Weekly and Monthly Reports. We are a team of highly-skilled, self-motivated, dedicated, and responsible individuals, with 50+ years of combined experience. We offer a unique and highly ethical client experience both personally and through numerous platforms. One of our (USP) Unique Selling Points is that our team is fully bilingual (English/Spanish), very familiarized with U.S Culture as we have all lived or visited in the U.S and worked with U.S clients since day one. We have mastered the use of several Dialers and CRMs such as Vanilla Soft, HubSpot, SalesForce, Podio, Mojo, Roor, Saleshandy, Ytel, Less Annoying CRM, Message Communications, Sococo, Gohighlevel, CallRail, Xencall etc. If you're looking for top talent to contribute to your business' growth through High-Quality Results, YOU HAVE COME TO THE RIGHT PLACE! Tell us what you are looking to achieve (Goal). WE WILL HANDLE THE REST! We provide ongoing training to our Team. We understand the Sales Process from "A to Z" from Conducting research on the prospect prior to calling, opening the call (Introduction), Building Rapport, Discovery (Asking effective Probing Questions), Active listening, Identifying pain points, making pain points bleed, Bridging Benefits to Pain Points, Pulse Check, Closing. We also understand the Four key elements of good customer service, which are: - A high level of trust in your company and in the people customers deal with - Knowledgeable employees who understand what customers are talking about - The company and its employees do not waste customers’ time - Friendly employees who go the extra mile for customers We look forward to becoming a great asset to your business and helping lower overhead expenses while at the same time increasing sales and building long-lasting client relationships across the board.