Rise Digital

I am an extremely hard-working, driven, and enthusiastic virtual assistant and professional. I take a large amount of pride in my work, and will work meticulously to ensure that the work delivered to you is of high quality, precision, and accuracy. With over 7 years of proven experience providing great customer service for several different companies, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures, and standard processes. You will find I am detail-oriented and able to analyze, prioritize, and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I also have the ability to fulfill your orders via csv, dropified, oberlo, fast, and effectively. Being an effective project manager is also within my capability. I can manage your teams, company processes, and improve them as well. Shopify Store Management Experience: ✅ Order fulfillment and Processing via CSV, Dsers, Massfufill, Dropified, Oberlo ✅ Disputes Resolution (Stripe/Paypal) ✅ Email Handling and Management via outlook, Gmail, Freshdesk, Zendesk ✅ Live Chat Support ✅ Facebook Moderation and inbox management ✅ Inbound Call Support ✅ Handling Escalations and customer issues ✅ Data Entry ✅ Creating Social Media Post via Canva ✅ Internet Research, Product research, and Competitor Analysis ✅ Overseeing and performing product uploads including, titles, and descriptions ✅ Speaking with suppliers and managing the logistics of orders ✅ Project Manager Tasks and Team Management ✅ And Much More! Bonuses: ✅ Excellent English Skills (Oral and Written) ✅ High-Speed Internet Connection ✅ Typing Speed: 62 WPM (Average Typing Speed) ✅ Flexible in working schedules My Qualities: • Highly skilled in listening and responding to customers’ needs and concerns • Effective Project Manager with the ability to manage teams, and operations • Ability to provide information regarding the company’s products and services • Competent at taking orders, determining charges, and overseeing billing or payments • The effective capability of handling returns and managing complaints • Able to record details of customer contacts and follow-up actions are taken • Zendesk user and Freshdesk user I guarantee 100% dedication not only with the tasks you'll entrust me with but more so in helping you grow your business. Looking forward to work, learn, and have loads of fun with you soon. Note: I used to do work for a freelancer service agency for many years so this is my new Upwork account. :)