Remote Online SU
AgencyHello there future cliënt,
Thank you for checking out my profile. Here is a quick overview of my strengths and skills.
I am wel organized, efficient, punctual, and self motivated. The key to my succes is learning quickly and to then reach for a higher personal and professional standard by seeking additonal responsibilities. I have worked in the customer care industry for over 11 years now as a call-agent, coach, team leader, and sales manager/director for companies such as Webhelp, Agni travel, Ziggo, Acer computers, Beliani, and MRO Supply.
Skills as a customer care representative:
-Inbound calling / outbound calling
-Live chatting through websites or ticketing systems
-responding to e-mails in a matter of 5 minutes
-handling of tickets (not matter the amount, deadlines always reached)
-SEO
Skills as a (sales) manager, coach, team leader:
-Overseeing targets and KPI's are being met by each individual agent and also by the whole team.
-Identifying weaknesses, strengths, adherence in the team or individual agents and improving where needed.
-providing communications training and phone etiquettes.
-providing a daily report of the work done.
-Creating ways to improve call quality.
-Creating ways to improve sales count.
-Translating websites from English to Dutch.
-Managing websites.
-Managing social media platforms. (responding on comments, dm's).
-Screening Google reviews and keeping a positive company image at all cost.
CRM and Other systems I have used to work and communicate with:
-Zendesk
-Salesforce
-Trello
-Django
-Slack
-Words
-Excel
Reason why I can be the perfect fit for your project:
I have managed to cover the majority of calls per day and get the highest scores for surveys left behind by customers on nearly all the projects I have worked on. Consistency is key!
I see customer care as more than just helping out a customer. An agent should feel and connect with the customer. Create a bond with each customer and still be a professional while you are at it that will keep their business recurring with the company.
A positive mindset brings a positive outcome. I am also 24/7 available if you want to reach out to me.
Favorite quote: