ProDesk Outsourcing Solutions Pvt Ltd

Expert in Operations and Project Management in multiple domains including Client Services, Payables, and Receivables, Live Chat Global Operations etc with a demonstrated history of working Fortune 500 companies. Skilled in Vendor Management, Contact Centers, Customer Service, Business Process Improvement, and Business Analysis. Strong program and project management professional with a Master of Business Administration (M.B.A.) focused in Finance and HR from Indian Institute of Business Management.

Executed several projects/teams both in onsite/offshore execution model including contracts and project-specific service level agreements for US/UK & European clients, spearheaded multiple business process improvement programs including Total quality management, workflow simplification models and process re-engineering, shop floor restructure & consolidation and driving efficiency in both FTE and Transaction cost model business processes; Through active participation in org. wide employee engagement initiatives, and learning and development initiatives, have facilitated multiple staff development training programs including leadership and skill enhancement training modules.