OmniContact

Hi there, We are a leading multi-lingual international customer service company that is well versed with the African market, specializing in tailor-made customer service solutions for any business. With over 5+ years’ experience, we have been providing Contact Centre services on demand at a low cost, helping businesses to flourish in any environment. Whether big or small, we can provide a dedicated customer service department to your clients to ensure you focus on your core business and succeed. Our specialties include but not only limited to Customer Intelligence & Predictive Analytics, Artificial Intelligence Chatbots for Social media & Websites, Social Media Management & Social Listening, Customer Lifecycle Management, Customer Loyalty & Retention Management, Customer Experience Consultancy, Market Research & Intelligence Surveys, Sales & Customer Acquisition, Inbound Customer Engagement, Debt Collection Services, Technical & Helpdesk Services, Business Process Outsourcing, and Risk Management. We have worked on various call center solutions with our industry vertical ranging from Telecommunications, insurance and banking, energy and farming, retail and commerce, health and security maintaining an average quality rating of 4. Our goal on Upwork is to help clients like you achieve good results in your business whilst ensuring optimization of the availed budgeted resources. We promise confidentiality to any work given. Quick response to communications and quick turn-around time for projects. Lest connect on message and discuss further how Omnicontact skills set and expertise will be key to your project.