Smart Virtual Solutions

𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐛𝐢𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 & 𝐂𝐥𝐢𝐞𝐧𝐭𝐬: A results-oriented professional with extensive experience in Operations, Sales, Call Center Management, Leadership, and Overall Business Strategy. Developing and running many teams including: Inside Sales, Customer Service, Collections, Funding, Marketing, Training, Licensing, Technical Services and Legal Escalation. Proven history of leading and managing projects across Caribbean, Europe and US, serving more than 26 clients. Having a plethora of experience in handling inbound and outbound calls from current and potential customers. Innovative, goal oriented, result driven professional with wide range of experience in all aspects of call center operations. Equipped with proven record of success in leading technology initiatives and streamlining existing business operations to generate profitability by establishing competitive work environment leading efforts in human resources management. Specialize in building & executing growth strategies using the latest technology tools and methods. Enabling Clients to achieve success in market penetration, by scaling up their businesses from the ground up. A multi-talented, friendly personality, with an entrepreneurial flair