NCR Solutions

𝗡𝗖𝗥 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 is an agency operating across 7 countries, trusted by 980+ clients including IRC, IDEO, and the Gates Foundation.

We combine trained human teams, AI automation, and operational reporting, so brands can scale without building expensive in-house departments.

𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱: PCI, ISO, SOC2, GDPR, and Great Place to Work® Canada.

𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝘂𝘀: We start with a quick alignment of your goals, then set up the right team, tools, and workflows. From there, we function in structured cycles with regular updates and clear performance tracking, so you always have visibility into results, not just activity.

𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗪𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲

-𝗔𝗜 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: AI agents, N8N & Make.com workflow automation, CRM/API integrations, intelligent business process automation, and Power BI dashboards to streamline operations and drive data-backed decisions.

-𝗨𝗜/𝗨𝗫 & 𝗪𝗲𝗯/𝗠𝗼𝗯𝗶𝗹𝗲 𝗗𝗲𝘀𝗶𝗴𝗻: UI/UX optimization, landing page design, wireframing, prototyping, and responsive design focused on usability and conversions.

-𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗦𝗘𝗢: Paid media (Google, Meta, LinkedIn), keyword research, GA4 tracking, technical SEO, content strategy, and CRO to increase traffic, leads, and ROAS.

-𝗕𝟮𝗕 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗦𝗲𝘁𝘁𝗶𝗻𝗴: Targeted prospecting, ICP research, lead qualification, SDR services, and CRM pipeline management (HubSpot, Salesforce) to consistently book qualified meetings.

-𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗫 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 (𝟮𝟰/𝟳): Live chat, helpdesk management (Zendesk, Freshdesk, Intercom), ticket handling, call center services, and CSAT/FCR optimization for SaaS, eCommerce, and service businesses.

We also support clients with 𝗛𝗥 & 𝗧𝗮𝗹𝗲𝗻𝘁 𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 & 𝗕𝗮𝗰𝗸 𝗢𝗳𝗳𝗶𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, typically as add-ons to the core engagement. 

𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗪𝗲'𝘃𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱

• Deployed an omnichannel AI support solution achieving a 60–80% call deflection rate, handling 15K+ monthly calls with an 86% resolution rate and 3-minute average setup time.

• Improved overall QA scores by 15–30% within 60 days for a BPO client, reducing auto-fails and compliance errors by 40%.