ProActive VA Solutions

👩‍💻Tech-Savvy
🔍Detail-Oriented
🌐Resourceful
🗣️Proactive

⭐⭐⭐⭐⭐ Looking for a seasoned Virtual Assistant adept in Operations, Customer Service, or Admin Support? Your search ends here!

I am a skilled, well-rounded, and proactive Virtual Assistant offering expertise in Workforce Management, Project Management, Operations, and Customer Service. With a proven track record, I am dedicated to ensuring optimal client satisfaction.

• As an Operations Coordinator/VA at a cleaning company in the USA, I have successfully managed small businesses remotely. My natural inclination for communication and genuine interest in helping others make me an ideal professional in the customer service industry. I treat my clients' problems as my own, backed by excellent tech knowledge and fast-learning skills.

• Driven by a passion for learning, I transitioned to Workforce Management as a Real-Time Analyst, delivering key reports and insights to Operations. My experience includes real-time monitoring, schedule adherence, aux management, KPI tracking, and intraday management. I excel in using WFM tools like IEX to optimize workforce performance.

• With over six years of invaluable experience in the BPO industry, I started as a bilingual Tech Support Advisor (English and Spanish) at CNX in Managua, Nicaragua. Specializing in hardware, software, and networking, I quickly advanced to Senior Tech Support Advisor, providing excellent assistance via telephone, email, and live chat.

• My journey expanded as I joined the first wave of Senior Tech Advisors trained for Billing and Content Support, managing five LOBs. Throughout my career, I've consistently delivered high-quality service and support.

👨🏻‍💻 Leadership, Training, and Management
• Quality Assurance
• Product Training
• Process Documentation Creation
• Team Management
• Coaching
• Mentoring

💻 Customer Support
• Email
• Chat (Live Chat)
• Order Processing
• Billing Support
• Tech Support

👥 Marketing
• Social Media Management
• Social Customer Support
• Digital Marketing

👨🏻‍💼 Admin Support
• Data Entry
• G-suite (Google Docs, Google Sheet, etc.)
• Microsoft Office (Word, Excel/ CSV files, Outlook, PowerPoint, etc.) • Apple Suite (Numbers, Pages, Keynote) • Online Research • English to Spanish Translation