Belize BPO Solutions

Based in Belize, my time zone is a close match for both US and Canadian clients!

Looking for reliable Talent?
I am constantly in pursuit of perfecting my craft by providing superior Customer Service and Telemarketing; meeting clients and exceeding client's expectation. I am also by nature a people person. I just love to interact with people!

I am a hard working and detail-oriented Customer Service Specialist. With English being my first language, I am a strong communicator.

My expertise in Customer Service,Technical Support, Email and Chat Management providing support with platforms like:
Zendesk, Shopify, Wordpress, Gmail, Social Media Marketing, Slack and much more.

The key to my success has been to learn quickly and to then reach a higher personal and professional standard by seeking additional responsibilities. One of the main purposes in my professional approach is to help the company's growth with my extensive problem-solving experience, analyzing your business complexity and how your support team works, helping to manage it the best possible way for your company by perfecting your customer service support service.

I am confident that with my extensive work experience, the skill set I've developed over the years and my unyielding desire to exceed expectations, I will be an invaluable addition to any company who will choose to hire me

Experience

March 2021- May 2021
National Debt Relief Services, Canada - Administrative Supervisor
Managed debt collections.
Managed document collections.
Managed all customer service duties.

April 2014 - March 2019
New Car Canada, Canada - Training Facilitator
Screened and trained new staff.
Managed the quality department.
Managed the retention team.

October 2014 - April 2014
Euphoria Tech Ltd, Belize - Training Supervisor
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Aenean ac interdum nisi. Sed in consequat mi.
Sed pulvinar lacinia felis eu finibus.

March 2012 - September 2014
Alliance BPO, Belize - Operations Manager
Screened and trained all incoming staff.
Managed daily operations.
Trained administrative staff such as Quality Analysts, Supervisors, and System Trackers.

Other Certificates: SCAIC Life skills facilitation trainer. Provided through CRD Belize