Customer Service Innovations

We offer Highly trained and motivated Customer Care Professionals
We are a new company on Upwork that offers innovative ways that provide a Giant leg up from your competitors.

Customer Care – Customers, once you’ve got them, you need to do everything possible to continue to keep them happy and loyal to your brand. CSI provides an entire suite of high touch customer care services to ensure this happens.

Sales Support – Bottom line, you’re looking for more sales. CSI supports the sales process by qualifying leads and feeding your sales channels with the data and materials they need to close sales.
Inbound – More than 90% of the time, CSI Representatives supply the information or resolve problems on the first contact. We support every communication channel, increasing your opportunity to talk to a customer using their preferred method.

Outbound – We handle a broad range of lead generation and lead qualification projects, such as database contacts, lead management, customer satisfaction, mystery shopping, trade show leads, surveys, appointments and more.

Fulfillment & Distribution – Our Company,Transporter Jamaica offers Distribution of products to all Parishes, servicing the # 1 newspaper company clients in Jamaica. CSI fulfills over 98% of all orders in less than 24 hours with accuracy levels greater than 99.9%.

Social Media – CSI helps our clients better understand the social landscape. Using the platform of your choice. CSI Social Care Representatives monitor the internet to continuously engage your customers and protect your brand.

E-Mail & Chat – Representatives using proficiency and skill are capable of any email and chat forum. we provide on-going quality assurance program.

We crave success. and strongly believe in this philosophy:
Every contact with your prospects and customers is an opportunity to nurture the relationship and grow your Company.