Babu S.

TOP 1 PERCENT ON UPWORK WITH EXPERT VETTED, TOP RATED PLUS BADGE AND 100 PERCENT JOB SUCCESS RATE

Phone System Expertise - Amazon Connect Customer , Agentforce Contact Center, Claude Code, Agentic AI, Open AI, Salesforce, Service Cloud Voice,SCC AC, AWS Bedrock, AWS Lex , Amazon Connect Adapter for Salesforce, AWS lambda, Salesforce Voice

Amazon Connect and Lex Architect and developer profile with extensive development experience.

130 plus AWS Connect contact centers created.

3 Agentforce Contact Center Set up done.
Agentforce Voice Bots for call handling

Agentic AI using claude code, github copilot, open ai.
Fully AI driven development and analysis of lambda and other relevant AWS services using claude agents

AWS Bedrock implementation with connect.
Customer authentication, intelligent call routing solutions developed using bedrock.

Contact lens call summary call categorization and sentiment analysis. Live transcript

Open AI Chatgpt integration with Lex.
Generative AI projects like booking appointments via chatgpt bot etc.

Salesforce Rank - Ranger
Salesforce Certified Administrator
Service cloud voice with Amazon connect set up for 40 plus customers from scratch.
SCC AC implementation (new from Salesforce)
Two way SMS, whatsapp implementation using SCC AC

AWS Lex expert in creating chatbots and voicebots. Worked on 60 plus Lex bots creation from scratch.

Skill based routing via connect proficiency

Extensive experience in Amazon Connect, LEX, Lambda, Kendra, Cloudformation, Dynamo Db, SES, SNS, EC2, Secret Manager, Cloud watch, Event bridge, S3, IAM and other AWS services.

Custom CCP implementation for Amazon connect react js app with ac dialer, live agent status, real time metrics, recent activities, call result and many more features.

Custom CCP and complete outbound dialer solution using connect and related services lambda, dynamodb etc.

1. More than twelve years of IT experience. Amazon connects six plus years of extensive experience from the architect level to the development level.
2. Complete deployment knowledge for both username and SSO-based. More than 130 amazon connect deployments and created contact flows of a very complex nature.