XB Media Ltd.

Your eXcellent partner in achieving your Business success! Based in Cebu, Philippines, our team specializes in providing excellent service and achieving brilliant results. Our team of 25 includes seasoned contact center representatives with years of experience in delighting customers without sacrificing integrity. We have Shopify Experts, Rockstar VAs and Print on Demand Specialists. Proficient in the following: - Chat and Email Handling: Every freelancers in this team have worked as a Customer Support (Email and Live Chat) for various accounts from companies in Australia, America and the United Kingdom. Experts in using Gmail, Zendesk, Roundcube and Help Scout - Shopify: With a wide experience in order fulfillment, processing replacements or re-sending orders, processing refunds, order cancellations, changes in customer's order (Editify) and updating customer's account details. - POD (Print On Demand) Teelaunch, Printful, Printify - E-commerce Store Management - Web research - Social media: webpage admin, Facebook admin, Instagram admin, Twitter admin. - Google Drive (Spreadsheets, Docs) - General Admin Work and data entry - Dropbox Our team aims to improve things: to make them faster, more efficient, more profitable, more streamlined. The result is lowered costs and greater profits due to higher productivity. We are not afraid to go the extra mile to help you reach your goals. We look forward to meeting you, learning about your company, and getting the opportunity to help you grow in an explosive way!