LaPlante Management

Our team has extensive experience implementing, enhancing, and maintaining Zendesk instances at all subscription levels (Team, Growth, Professional and Enterprise). We manage dozens of Zendesk accounts for clients on a daily, weekly, or monthly basis, and are an official Zendesk Advanced Implementation Partner as well as a Certified Zendesk Support Admin. We've created thousands of macros, tags, triggers, and automations. If you're just starting out, we can help you connect and set up email accounts, route messages to the proper teams, and customize your account settings via ticket, organization, and user fields. If you're looking for further customization via apps and API connections, or want to improve your CX with Guide or implementing Answer Bot, we are well-versed in those areas, too. To learn more about the work we do in Zendesk, feel free to visit our website, listed below.