All Day Freelance
AgencyHi there 👋
I’m Manjinder Kaur, Founder and Business Manager of All Day Freelance, an agency specializing in Customer Support and Operations Streamlining for global e-commerce and SaaS companies.
With 15+ years of experience in customer service and operations, including 8 years at Walmart India and 7+ years supporting international clients, I lead a skilled team delivering high-quality customer service through Email, Chat, and Call, available 24/7 or per your preferred schedule.
💼 What We Do
At All Day Freelance, we create reliable and positive customer experiences that build loyalty and trust. Our in-house team works together from a single office, ensuring consistency, quality control, and real-time collaboration.
We specialize in:
• Customer Support (Email, Chat, Call)
• Social Media Replies & Review Management
• E-commerce Support (Orders, Returns, Logistics)
• Process Optimization & SOP Creation
• Team Training & Quality Assurance
• Reporting & Performance Monitoring
🧠 Why Clients Choose Us
✅ Experienced Leadership – 15+ years in Customer Support and Operations.
✅ In-House Team – Agents work from our office with full supervision and stable setup.
✅ 24/7 Global Coverage – Flexible hours to match your customer base.
✅ Personal Oversight – I directly monitor quality and performance.
✅ Transparent Processes – Live tracking via Google Sheets or CRMs.
✅ Scalable & Reliable – Start with one agent or expand as you grow.
🚀 How We Work
Partnering with All Day Freelance means gaining a dedicated extension of your brand.
We follow your tone, policies, and values to ensure every customer feels cared for.
Our approach includes:
• Tailored onboarding and clear SOPs.
• Regular audits and coaching.
• Weekly performance updates and process reviews.
Every interaction strengthens your brand and enhances satisfaction.
🌍 Core Strengths
✔ 24/7 Email, Chat & Call Support
✔ Skilled in Zendesk, Gorgias, Freshdesk & Shopify
✔ Professional English Communication
✔ Expertise in Returns & Logistics Coordination
✔ Review & Social Media Management
✔ Turning unhappy customers into loyal advocates
All Day Freelance earns an estimated $389/mo. That's 0.3× the typical agency and more than 97% of everyone we track.