digitIS

Based in Indianapolis (EST), I am a 10x+ certified Salesforce Architect/ Developer/ Consultant/ Admin. Carrying with me over 10 years of experience, my passion is architecting and implementing CRM solutions on Salesforce platform that are scalable, easy to adapt, intuitive and follow best industry practices. I have extensive experience implementing Sales, Service, Marketing, B2C Commerce and CX solutions of all sizes and complexities spanning across several industry domains (Life Sciences, Retail, Non Profit, Manufacturing, Real Estate, Finance, Fitness, Wineries, Hospitality, PetCare etc.) Have completed over 45 Sales and Service Cloud implementations, over 18 Marketing Cloud Implementations and 11 Pardot implementations so far. Have extensive depth and breadth of projects on Salesforce - IMPLEMENTATIONS - Fresh implementations, Sales/Service process setup & automation, Reporting, Customer and Partner/PRM Portals INTEGRATIONS - Have integrated Salesforce with ZenDesk, Quickbooks, Netsuite, Slack, HubSpot, Pardot, Marketing Cloud, Mail Chimp, Drift, Google Sheets, STRIPE, Teachables, Snowflake, JIRA, Outreach.IO, Salesloft and many more CUSTOMIZATIONS - Flows, Apex, LWC, Lightning, Triggers, Classes APP DEVELOPMENT - Custom App Development for AppExchange ADMINISTRATION - Security, SSO, User Setup, Custom Objects, Page Layouts, Automations, Reporting REPORTING/ ANALYTICS - Sales Reports, Service Desk KPIs, Forecasting, Pipeline reports, Lead/ Opportunity Funnel, SLAs and other custom reports My clients admire me for my Consulting and Problem Solving skills. I bring to the table a perfect blend of Sales, Service, Customer Experience and Marketing technologies along with domain expertise Below are the various certifications in my bag Certified Salesforce Application Architect Certified Salesforce Data Architect Certified Salesforce Integration Architect Certified Salesforce Sharing & Visibility Designer Certified Salesforce Admin Certified Salesforce Developer Certified Salesforce Service Cloud Consultant Certified Marketing Cloud Architect Certified Marketing Cloud Email Specialist Certified Veeva Admin My technology/tool stack comprises - - Force.com - Salesforce Sales and Service Cloud - Experience Cloud, Revenue Cloud (CPQ) - Health Cloud - Marketing Cloud/ ExactTarget - Pardot - Hubspot, Mail Chimp - B2C Commerce Cloud - Veeva CRM and Veeva Vault - Informatica Power Center (Development, Administration) - Informatica Cloud (Development, Administration) - Data warehousing, Data Modeling - SQL, PL/SQL - Zapier