Marc Rodin Customer Service Agency

***MENSA IQ TEST RESULT: 115

• Only 15% of the population have an IQ level of 115 or above.
• An IQ above 115 is considered to be a ‘High IQ’ – beyond an ‘above average IQ’.
  ***Top Rated in Odesk/Upwork
  ***Member of UPWORK Pro Customer Service Group
  ***Top 10% in ODESK Call Center Skills Test
  ***Master's Degree in Special Education
  ***BS Management-Accounting; BS Accountancy; BS Education; Masters in Special Education
  ***2 years Data Quality Analyst: Dataminer
  ***4-5-years experience: LEVEL 2 Techinical Support for an American BPO, Convergys (Account: COMCAST- hsi/cdv/cable provider)
  ***3 years experience: Misses Dressy, New York based fashion house, Inventory (updating online inventory catalog)
  ***5 years experience with ODESK
  ***ODESK: 4-year experience in chat support, and email support- LIVE CHAT AND ZENDESK
  ***8 year experience in teaching English to Kids
  ***English Neutralization Accent Training (Prerequisite of American BPO Companies)
  ***Experience in chat support; email support; and phone support.

I'm able to finish BS Management-Accounting, BS Accountancy, BS Education, and Masters Degree in Special Education.

I'm currently working as a professional administrative assistant for Morgan and Westfield. My tasks include preparing Business Summary and Adjusted Financial Statements, updating websites, posting ads, research, and customer support.

For my previous experience, I've worked in Convergys for almost 5 years, an American BPO Company. I was a level 2 Tech Support Agent. The account I was supporting before was COMCAST, an American company that provides cable, phone, and internet. What I did was offer technical support to field technicians and customers. In this company, we cater to American customers only. I was one of the top agents in Convergys, and I was able to get a scholarship with Convergys to finish my Master's Degree in Special Education, majoring in Slow Learners, and Alternative Education for Adults.

I worked as a Data Quality Analyst for Dataminr (spelled without an "e"), based in New York City for almost 2 years. We analyze several data from different forms of social media to be forwarded as news alerts to different major news networks such as CNN, Fox News, BBC, and other major networks all over other the world. This experience taught me to become meticulous with details while working at a good speed.

I have an experience working as a customer service support for Misses Dressy. This company is based in Long Island, New York and it is an online retailer for different fashion designers from all over the USA and Europe. Aside from chat support, I also update their website's inventory for their online catalog. This job entails a lot of attention to details and there is a daily deadline you have to meet every day. This job really helped me learn the value of time and how to handle pressures. This really taught me on how to multitask efficiently and effectively.