Penta Consultancy

Overall around 12+ years of work experience in eLearning Industry, perform administrative tasks associated with Learning Management System and Talent Management System such as course creation, modification and revision, creating and maintaining job profiles and certificates, facilitates session setup, maintaining credits, course and curriculum enrollments, scheduling, enable/disable administrator roles, mapping audience, running /creating reports, entering and maintaining training records

Responsibility:
Lead Role:
 Responsibility for the timely resolution of LMS issues reported by employees via simplification inbox
 Create and maintain weekly dashboard for the client
 Monitoring and doing internal review of process or procedures (20%) on daily basis
 Knowledge transfer of administrative tasks between customer administrators and internal teams, providing user support
 Lead efforts to identify and resolve technical issues with active and future online courses and work towards the implementation of corrective/preventative actions
 Consult with external and internal end users on online training capabilities and contribute to identifying strategies to customize or develop courses to meet user needs
 Maintenance of the CoE myLearning portal, newsletters, content repository and wikis
Support:
 Provide timely and efficient troubleshooting assistance to end users by investigating all questions/issues and take appropriate action for resolution
 Collaborate with IT for support issues
 Answer general questions and inquiries related to training courses
 Address technical bugs and other system issues from identification through resolution
Maintenance:
 Answer general questions and inquiries related to training courses
 Create , Upload, Revise, test and deploy online content to learning management system
 Test system and courses to ensure reliability/availability
 Submit and track system bugs/application issues to ensure prompt resolution
 Obtain a deep understanding of all components, features, and functions of the LMS

Reporting:
 Pull standard and custom Reports as per user needs
 Run weekly reports on help desk performance and create weekly dashboard for management
 Generate, analyze and establish metrics to improve LMS usage
 Develop and deploy LMS-based evaluations to measure training effectiveness and learning
 Produce reports for management