Adams BPO

We help e-commerce brands turn overwhelmed customer support into a streamlined, automated system that scales.

If your team is dealing with high ticket volume, slow response times, or inefficient workflows, the problem is not your team—it’s your system.

That’s where we come in.

We design and build complete AI-powered Customer Experience systems using Zendesk, Gorgias, Shopify, HubSpot, and Tidio. Our focus is not just setup—we create intelligent infrastructures that reduce workload, improve response times, and deliver a better customer experience.

What makes us different:

Most freelancers configure tools.

We build systems.

We are also the creators of Adams AI, a custom-built platform that integrates directly with Zendesk and Gorgias to:

• Automatically respond to tickets
• Handle live chat conversations
• Process web form submissions
• Learn from up to 2 years of historical support data
• Follow custom-configured business logic

This allows our clients to automate a significant portion of their support while maintaining quality and control.

What we do

• Zendesk & Gorgias setup, optimization, and advanced automation
• Shopify development and support system integration
• HubSpot CRM automation and lifecycle design
• Tidio System setup and automation
• AI-powered support system implementation
• Help center and knowledge base optimization
• API integrations and custom workflows

Results our clients typically see:

• 40–60% reduction in support workload
• Faster response times across all channels
• Improved customer satisfaction
• Scalable systems that grow with the business

Who we work best with:

• Shopify brands doing $500k–$10M+ in revenue
• Teams overwhelmed with support volume
• Businesses ready to automate and scale

Let’s improve your system: