ShazRise

Need a reliable team to handle your inbound calls, emails, live chat, and client onboarding while you focus on growing your business?
EdgeRise is your trusted back-office support partner built to serve SaaS companies, agencies, real estate professionals, and service-based businesses that need trained customer service agents, CRM support, and client success assistance that actually delivers results.

🔧 What We Do Best

✅ Inbound Customer Support
• Phone, email, and live chat support
• Customer inquiries, complaints, and issue resolution
• Ticket management (Zendesk, Freshdesk, Intercom, HelpScout)
• Speed-to-lead response for inbound inquiries

✅ Customer Onboarding & Client Success
• Welcome calls, walkthroughs, and training sessions
• Email onboarding sequences & follow-up support
• Activation & retention check-ins to reduce churn

✅ CRM Management & Admin Support
• HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive, Podio
• Contact updates, lead tagging, and pipeline organization
• Appointment confirmations & calendar management
• Daily status reports and organized communication logs

✅ Email & Chat Support
• Professional, friendly, and quick responses
• FAQ handling and knowledge base updates
• Real-time support that builds loyalty and trust

⚠️ What We Don’t Do

🚫 Cold calling or outbound telemarketing
🚫 CRM custom builds or heavy tech automation (we work inside your systems, not as developers)

🛠 Tools We Work With

• CRMs: HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive, Podio
• Ticketing & Chat: Zendesk, Freshdesk, Intercom, HelpScout, Crisp, LiveChat
• Communication: Gmail, Outlook, Slack, WhatsApp, Google Workspace
• Scheduling: Calendly, Google Calendar, Trello

🤝 Why Edgerise?

✔️ Specialized in inbound, not outbound — we focus on customer experience
✔️ Back-office support that adapts to your brand, tone, and systems
✔️ Experience across SaaS, agencies, real estate, and service businesses
✔️ Clear, neutral English communication — U.S.-market ready
✔️ Reliable reporting and consistency we don’t disappear, we deliver

📩 Let us be your back-end inbound support team handling calls, emails, chat, CRM, and customer onboarding so your business can scale without losing its personal touch. Click “Invite to Job” and let’s build a system that keeps your clients happy and your operations smooth.