With an industry-leading portfolio of packet voice and VoIP products, and a successful track record for deploying carrier-class solutions we OnlineVoIPSolutions.com Welcomes the opportunity to provide consulting services for configuration of Call Center Voice Processing System for Inbound/Outbound Calls using Asterisk PBX and Predictive Dialer System.
We have experience with in depth knowledge of VoIP technologies, Asterisk Modification, Configuration, Sip Express Router, Trixbox, Vicidial for the consolidation project including implementation, customization, optimization for call recording and IVR, PBX integration we are pioneer and leading supplier of VoIP solutions. integration, interface with VoIP, software engineering, operational gap analysis and solution architecture. We have a highly qualify engineer`s team for the development and support.
Below are the projects undertaken by Elision:
Have deployed more than 200 callcenter over the Globe with Predictive Dialer (using Vicidial / GoAutodial)
Deployed IP/PBX in corporates using FreePBX, Trixbox & Elastix
Setup Voice Broadcasting System
Elision Voice Broadcasting is the ideal solution for sending voice broadcasts to all your contacts with Pre-Recorded voice message.
Send message broadcasts to 1 or 100,000 contacts in just a few minutes.
Managing Asterisk Support & Consulting:
i. Asterisk Modification
ii. Asterisk Installation & Configuration
Configurating Extensions
Configurating MeetMe Conference
Configuration of Routing Calls
Configuring Zap Channels (T1 / E1, FXO, FXS Card configuration)
Configurating and Troubleshooting Of SIP / IAX account of VoIP Provider
Configuring VoiceMails
Configuring ACD, Call Queus
Solving NAT Problems
iii. Custom IVR Design
iv. DialPlan Programming
v. Enchance Call Capacity
Elision Click2Call
Elision ClicktoCall makes sure you are, providing click-through connectivity from your web site direct to your contact centre.
Elision Technolab LLP earns an estimated $50/mo. That's 0× the typical agency and more than 95% of everyone we track.
Elision Voice Logger Solution
Elision Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.
Implemation of SoftSwitch on A2billing
Elision provides support for A2Billing, combined with Asterisk is a physical Telecom Platform and Soft-Switch providing a wide range of telecoms services using both traditional telephone technology or VoIP. It contains a real time billing engine which rates and bills and invoices calls, and supports payment gateways.
Solutions Provided on A2billing:
A2Billing can be used in a number of different roles, and our consultancy services can advise on the appropriate hardware and configuration of your Switch.
Calling Card service with either PIN or Caller ID recognition
Call-back service
VoIP termination for IP PBX systems
Wholesale VoIP Termination and Origination
Residential VoIP Termination and Origination.
Special Applications Platforms
Predictive Dialler and Sales Campaign Tool
Hosted PBX, IP Centrex and Multi-tenant systems.
VoIP reseller white label solutions
Implemented Text-to-speech in Asterisk
Multiserver Setup of Vicidial as per below details
Total No. Of Seats 150
2 Asterisk Server
1 Database Server
1 Web Server
On Vicidial Multi Server Setup we split the load to the servers so that it can accommodate more agents in your asterisk server (this setup is in production with 150 agents on 1:2 ratio dialing full recording) and at the same time make it more stable compared to a single server setup.
In this way it can also understand well how each server works and what you need.
SMS / Email functionality to be integrated in Dialer for customer communication. Once agent terminate the call he/she has an option to send pre-define SMS/EMAIL to customer which was drafted by Manager.
We have develop application to design Multilevel IVR using just a graphical interface. Admin can design multilevel IVR and also upload audio prompts for each IVR.