Happy Aid

Thanks for taking your time to take a look at our profile. We're a young and ambitious team of Upwork newbies and experts.

We specialize in providing a range of customer support services for Shopify stores:

• helpdesk (tickets and chats);
• order fulfillment through Oberlo/Aliexpress;
• handling disputes and claims, etc.

We are experts as we've been doing this for multiple stores for over 5 years now, so we understand the needs and know the challenges, and we know how to address common customer satisfactions issues and how other Shopify stores have them sorted, so by hiring us, you can be sure your customer service and order fulfillment will be taken to the new level, as well as your customer satisfaction.

If you're struggling with the volume of orders or tickets, we have lots of hands to help with these tasks. It's just about time to take that stress off your shoulders and let us do our job to help you succeed.

If you're a small company or just getting started, our managers would be happy to review the whole cycle of customer interaction and take it to the new level. We can even organize your customer service from scratch: review your Shipping Policy and Return Policy, make customer service guidelines, set up canned responses (macros), urgent tickets flagging, ticket views by priority or issues involved, etc.

Are you working hard to get to that 24-hour first reply time? Our average first reply time is between 7 and 12 hours depending on the sales volume, so your customers will be blown away with how good they will be taken care of. :)

We really love what we're doing and we're really good at it, so please welcome us aboard and we'll make your dropshipping business rock!