Zack W.

Summary:
Highly skilled and experienced Atlassian Administrator and consultant with over 10 years of experience in implementing and managing complex Atlassian environments. Proficient in customizing and integrating JIRA with other systems, as well as training users and providing technical support. Demonstrated ability to deliver successful projects on time and within budget, including experience with successful Jira and Confluence migrations. The past 4 years I have operated as a consultant, working for over 100 companies big and small to help standardize their ecosystem to best practices.

Skills:
• Extensive knowledge of Atlassian administration and customization
• Experience in integrating Jira with other systems such as Slack, Teams, and Smartsheets
• Strong problem-solving and communication skills
• Ability to train users and provide technical support
• Proficient in project management and agile methodologies, including experience with migrations
• Familiar with Atlassian tools and plugins such as Jira Service Manager, Opsgenie, Confluence, ScriptRunner, JSU automation, AIO Reports, and more

Experience:
Chief Atlassian Architect at Hammer Consultants (April 2018 – Present)
• Implemented and managed a large-scale Atlassian environment for the organization, including customizations and integrations with other systems
• Provided technical support and training to users to ensure successful adoption of Jira
• Worked closely with teams to ensure successful project delivery using agile methodologies
• Created and maintained documentation for processes and procedures related to Jira
• Maintained and optimized the Atlassian environment through regular updates and upgrades
• Led successful Jira/Confluence migrations for multiple clients, including data migration, integration with other systems, and user training

Atlassian Solutions Architect at Cprime (April 2021 – Dec 2022)
• Served as the architect on dozens of projects, instructing system admins on how to build scalable solutions
• Advised and provided solutions for migration teams, including resource management and scoping

Atlassian Admin at Medical Mutual and Goodyear (June 2014 – Sep 2019)
• Created standardization process to keep Jira upkeep as simple as possible
• Served as a scrum master and triage in addition to Jira admin duties

Atlassian Principal Solutions Consultant (Apr 2018 - Present) Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: