Ajoke A.

When your support team stops answering the same question every day, your knowledge base is working. When new hires onboard without hand-holding, your SOPs are working. When developers integrate correctly the first time, your API docs are working. That's the standard I build toward.

What I Do:

I create documentation that supports your software and business processes:

-Internal operations: SOPs, process docs, training manuals, workflow playbooks
-User enablement: Knowledge bases, help centers, user guides, troubleshooting docs
-Developer docs: API guides, integration tutorials, technical references
-Business documentation: System architecture docs, technical reports, compliance docs

Why Hire Me:

Six years of combined SEO content strategy, project management, and product documentation experience means I understand how users think, how products scale, and what documentation actually needs to accomplish. My SEO background isn't something I left behind — it shapes how I structure documentation for findability, clarity, and adoption. I've built wireframes, written user stories with acceptance criteria, and collaborated directly with engineering, product, and ops teams across multiple continents.

The Director of Products at Terryberry noted I was "ahead of their asks and transparent about what we needed from the team." That's how I work with every client.

Clients Include:

-Terryberry: Built complete knowledge base across 5-product employee engagement platform in Product Fruits, including style guides, governance frameworks, and in-app product tours
-VS Digital Health: Documented admin panel, registration workflows, and platform features for a healthcare SaaS
-Wrangle: Help center documentation for Slack-integrated ticketing platform
-Mixam: Cross-departmental workflow documentation across 9 departments for global print-on-demand operations
-Lumiform, CareerSidekick, BitFans – B2B SaaS technical content

You Should Hire Me If:

✓ Your team outgrew "just ask someone" and needs documented processes
✓ Your support inbox is drowning in repeat questions
✓ You need documentation for product launches or feature releases fast
✓ You're scaling operations and need systems documented in days, not weeks
✓ Your API docs are outdated and developers are integrating incorrectly ✓ You need someone who builds the standard before writing a single article