Christine Bernadette S.

Senior Technical Operations Manager | Systems & Process Architect | B2B Implementation Lead

I help growing companies turn messy operations into scalable systems.

With 8+ years of experience in technical operations, product coordination, and systems implementation, I specialize in building structured workflows, leading cross-functional teams, and translating business strategy into executable roadmaps. My background spans software product environments, POS systems, ERP integrations, startup operations, and client-facing B2B implementations.

I don’t just manage tasks, I design the operational backbone that allows teams to scale.

Core Expertise:

Operations & Systems Design
• Business flow analysis & optimization
• SOP architecture and documentation systems
• Workflow automation planning
• Process mapping between platforms (e.g., POS - ERP)
• Internal control frameworks

Product & Implementation Management
• Software implementation & rollout coordination
• POS system enhancements & feature testing
• ERP field mapping (e.g., NetSuite integrations)
• API coordination & event-based workflows (SSE environments)
• UAT testing & pre-client demo validation

Startup & Organizational Operations
• Roadmap planning (Product, Marketing, Launch, Onboarding)
• Budget planning & operating proposals
• Hiring coordination & team onboarding frameworks
• Curriculum operations & validation workflows
• CRM setup & calendar system configuration

Client & Stakeholder Management
• Executive-level reporting & development summaries
• Meeting facilitation & structured documentation
• B2B implementation support
• Cross-functional alignment (tech, ops, leadership)

Tools & Platforms:

1. Project & Task Management
   Jira
   Monday
   Asana
   Trello

2. ERP / POS / Technical Systems
   NetSuite (field mapping & integration coordination)
   POS Systems (returns, reporting, customer lookup workflows)
   ServiceNow
   Access Management Systems Kibana Zabbix Datadog