Laura P.

Laura Parks | Customer Service & Client Success Specialist

With over 10 years of experience delivering outstanding customer service across telecom, insurance, automotive e-commerce, and tech support, I help businesses build trust and long-term relationships with their customers.

I’ve supported Australian-based companies like Telstra and Scent Australia, and assisted 100+ Shopify clients, handling everything from onboarding and product education to after-sales care and customer retention. My approach is warm, professional, and solution-focused — ensuring every customer feels heard, valued, and supported.

What I Bring:

Exceptional written and verbal communication skills

Deep understanding of CRM tools: Shopify, HubSpot, Zendesk, and Freshdesk

Proven ability to manage high-volume support while maintaining quality and empathy

Skilled in onboarding new customers and explaining product features clearly

Tech-savvy and self-motivated, thriving in remote and cloud-based environments

My Work Philosophy:
Every customer interaction is a chance to create a loyal advocate. I take pride in representing brands that care — from first inquiry to after-sales support — ensuring customers feel confident and cared for.

If you’re looking for a dedicated, dependable, and people-first Customer Service Specialist who can seamlessly blend professionalism with empathy, let’s connect. I’d love to help your business deliver service that truly stands out.