Tomas V.

✅ 200+ successful CS/CX projects from strategy to execution.

Certified Partner across Intercom, Zendesk, and CloudTalk and Retell AI specializing in Customer Support strategy and high-performing support ecosystems.

What began as a one-person specialist has grown into a team, and each of us brings a detail-oriented mindset, strategic systems thinking, and the ability to learn fast.

We're not generalists - we aim for the deepest expertise in one main platform, so each teammate focuses on a specific platform and its accompanying tools.

Combined with solid process-mapping expertise, this lets us design efficient, scalable setups tailored to real business operations. We're also clear communicators, able to collaborate smoothly with teams and stakeholders.

We work exclusively with clients who are serious about improving how they communicate with their customers and are ready to collaborate closely. This includes having a dedicated point of contact with the time and bandwidth to engage fully throughout the project.

➖➖➖ HOW WE START WORKING TOGETHER ➖➖➖

1️⃣ Validation phase
• Discovery
• Project Scooping
• SOW + Quote
2️⃣ Implementation phase
• Requirements Mapping
• Configuration
• Testing & Refinement
3️⃣ Onboarding phase
• Staff Onboarding
• Post-Implementation Support

➖➖➖ INTERCOM/FIN SERVICES ➖➖➖

• Intercom & FinAi Standard CX Implementation Packages
• Intercom Custom Workspace Setup
• Help Center (FAQ) Setup
• FinAI agents (sales, service & e-commerce)
• Agent Copilot
• Outbound Proactive Support
• Custom Reports & Dashboards
• Integrations with CRM, Apps & Tools
• Data connectors (API)

➖➖➖ ZENDESK SERVICES ➖➖➖

• Strategic Zendesk System Design & Implementation
• Zendesk audit and Optimization
• Custom Explore Reports
• Help Center Development
• Customer Portal Development
• Integrations with CRM, Apps & Tools

➖➖➖ CLOUDTALK SERVICES (VoIP) ➖➖➖
• CloudTalk Setup & Configuration (numbers, teams/ring groups, call routing)
• Call Flow Designer & IVR Setup • Integration with CRM & Helpdesk (Intercom, Zendesk, Pipedrive, HubSpot, etc.) • Advanced Routing Rules (time-based, skills-based, round-robin) • Voicemail & Call Queue Customization • Analytics & Call Reporting Dashboards • Call Tagging & Notes Standardization • Outbound calling setup (Click-to-Call, Power Dialer, voicemail drop)