Tomas V.

✅ 200+ successful CS/CX projects from strategy to execution.

I design and build customer support operations on Intercom, Zendesk so your team works in one reliable system instead of patching tools together.

My approach:
• Fundamentals first: workflows, routing and escalation designed around how your team operates, with API connections to your other systems where needed.
• AI where it makes sense: AI Agent, Copilot and voice AI on the channels you choose.
• Analytics: reporting that shows how your support performs and where to improve.

I'm certified partners of Intercom, Zendesk, CloudTalk. I'm working with a small specialist team: rather than covering every tool superficially, we go deep on the core platforms and the tools around them.

I work exclusively with clients who are serious about improving how they communicate with their customers and are ready to collaborate closely. This includes having a dedicated point of contact with the time and bandwidth to engage fully throughout the project.

➖➖➖ HOW WE START WORKING TOGETHER ➖➖➖

1️⃣ Validation phase
• Discovery
• Project Scooping
• SOW + Quote
2️⃣ Implementation phase
• Requirements Mapping
• Configuration
• Testing & Refinement
3️⃣ Onboarding phase
• Staff Onboarding
• Post-Implementation Support

➖➖➖ INTERCOM/FIN SERVICES ➖➖➖

• Intercom & FinAi Standard CX Implementation Packages
• Intercom Custom Workspace Setup
• Help Center (FAQ) Setup
• FinAI agents (sales, service & e-commerce)
• Agent Copilot
• Outbound Proactive Support
• Custom Reports & Dashboards
• Integrations with CRM, Apps & Tools
• Data connectors (API)

➖➖➖ ZENDESK SERVICES ➖➖➖

• Strategic Zendesk System Design & Implementation
• Zendesk audit and Optimization
• Custom Explore Reports
• Help Center Development
• Customer Portal Development
• Integrations with CRM, Apps & Tools

➖➖➖ CLOUDTALK SERVICES (VoIP) ➖➖➖
I also work with CloudTalk when Intercom or Zendesk voip doesn't meet the needs.

• CloudTalk Setup & Configuration (numbers, teams/ring groups, call routing) • Call Flow Designer & IVR Setup • Integration with CRM & Helpdesk (Intercom, Zendesk, Pipedrive, HubSpot, etc.) • Advanced Routing Rules (time-based, skills-based, round-robin) • Voicemail & Call Queue Customization • Analytics & Call Reporting Dashboards • Call Tagging & Notes Standardization • Outbound calling setup (Click-to-Call, Power Dialer, voicemail drop)