Muhammad U.

Hi there, I have over 11 years of experience working as a Virtual Assistant in the property management and real estate industry across multiple states, including California, Ohio, Florida, Michigan, Virginia, North Carolina, and Alaska.

Throughout my career, I’ve supported property management companies with end-to-end operations. My experience includes marketing vacant units, managing guest cards, following up with leads, processing rental applications, handling rent collections, posting notices, and coordinating with attorneys for evictions. I’ve also managed customer service communications, leasing processes, and tenant relations.

On the financial side, I’ve handled accounts payable and receivable, bank reconciliations, bookkeeping, owner disbursements, management fees, and financial reporting. I also have experience working with payment plans, escrow, delinquencies, and property tax and rental registration processes.

I am well-versed in Section 8 processes, including RFTA submissions, failed inspections, abatements, and rent collections. Additionally, I have managed Rental Registration, Certificates of Compliance (COCs), utility billing, and property maintenance operations, including rehabs, unit turns, and repairs.

As a maintenance coordinator, I have managed tenant maintenance requests, created and tracked work orders, coordinated with vendors, and ensured timely resolution of issues. I have also handled contractor onboarding, including collecting W9s, Certificates of Insurance (COIs), Compliance and vendor agreements.

I have strong experience in HOA management, including handling violations, coordinating meetings, managing budgets, and maintaining communication with homeowners and tenants.

I am proficient in a wide range of property management and CRM software, including AppFolio, Buildium, Yardi, Rent Manager, Rentvine, PropertyWare, QuickBooks, Xero, Entrata, Salesforce, and more. I have also worked on Property Meld, Latchel, and Jobber for Maintenance. Furthermore, I’ve also worked with tools like Monday, Asana, LeadSimple, Trello, ClickUp, and Smartsheet, along with leasing platforms such as Zillow, Zumper, Apartments. com, Turbo Tenant, Costar, YGL and Tenant Turner for leads and Showings management.

In addition, I have experience creating workflows and automations using tools like AppFolio and Power Automate, improving efficiency in areas such as leasing, delinquencies, move-ins, move-outs, and HOA onboarding.

I have also supported real estate agents as a Virtual Assistant, including cold calling, running comps, working with MLS, and managing lead follow-ups through calls, texts, and emails.