Xuan Lam P.

ServiceNow is my full-time work domain. Being bad at it is not an option.
I’m a ServiceNow Certified Technical Architect (CTA) with 20+ certifications (all Credly-verified). Over the years, I’ve focused on turning complex, messy processes into clean, practical solutions that people actually enjoy using. I care about building things that don’t just function, but make sense.

I’m easy to work with, fast to deliver, and if you need me on a Saturday, just say the word.

🔑 Key Certifications
Architect
⭐ Certified Technical Architect (CTA)
Core:
✅ Certified System Administrator (CSA)
✅ Certified Application Developer (CAD)

Implementation Specialist (CIS):
✅ IT Service Management (ITSM)
✅ Customer Service Management (CSM)
✅ Human Resources (HR)
✅ Event Management
✅ Strategic Portfolio Management (SPM)
✅ Security Incident Response (SIR)
✅ Hardware Asset Management (HAM)
✅ Third-party Risk Management (TPRM)

Suite Certifications:
✅ ITSM Professional
✅ CSM Professional
✅ HR Professional

Micro-Certifications:
✅ CMDB Configuration & Health
✅ Virtual Agent
✅ Platform Analytics & Predictive Intelligence
✅ App Engine Studio
✅ Service Portal

Many thanks!