Luis Daniel P.

I automate and integrate Microsoft 365 and Azure systems for MSPs and internal IT teams, and I stay. One contract, more than 4,650 hours, since April 2024. I take over systems I did not build, document them, and keep shipping into them.

I am the sole software and automation engineer for a US managed service provider, on US Pacific hours. More than 1,300 hours across 45 client organisations and 22 projects since 2024.

What I have built there:

An internal automation platform on Azure that has run 2.1 million successful executions over twelve continuous months and is now the production home of five systems.

AI ticket intelligence over the live PSA, extracting a structured record from 2.1 million ticket events and calling the model only where a ticket actually changed.

A customer-sentiment escalation loop into Teams, answered 108 times, so an unhappy customer reaches a manager early instead of days later.

A tool-calling AI assistant in Microsoft Teams that answers staff questions from live systems of record, routing across twelve tool workflows. 126 sessions across 269 days with no failure.

A 26-job monitoring platform across 55 customer Microsoft 365 and Azure tenants, declared in four Bicep files, replacing the helpdesk's manual per-tenant checking.

Five internal Power Apps rebuilt as React applications on Azure Static Web Apps with a Functions API.

A fork of an open-source ConnectWise MCP server with per-member impersonation added, so every engineer works the PSA as themselves from Claude. Live as the organisation connector on its second day.

Microsoft stack: Entra ID, Intune, Microsoft Graph, Conditional Access, PIM, GDAP, Partner Center, Key Vault, Azure Functions, Container Apps, Bicep, Azure Static Web Apps, Azure App Service, Power Automate, Power Apps.

Integrations: ConnectWise, Jira, Confluence, SharePoint, Microsoft Teams, Power BI, RingCentral, Zabbix.

What I am actually good at is inheriting things. A client's decade-old production CRM came to me when its in-house engineer left. I have been its only developer since, and it now has a repository, a deploy path and documentation it never had. Three undocumented client systems became read-only knowledge vaults in eight days.

I estimate accurately, which is what an ongoing client is really buying: 122.5 hours against a 130-hour budget, then 99.75 against 100 on the same client's next engagement. One automation I built was confirmed still running in production by a client vice president fourteen months after delivery.