Rob W.

Growing businesses often don’t have a people problem.

They have an information problem.

Processes live in scattered documents, Slack messages, meeting recordings, or inside someone’s head. Teams waste time searching for answers, onboarding takes longer than it should, and customers receive inconsistent information.

I help businesses fix that.

I design and deliver knowledge systems, documentation, workflows, and operational improvements that make information easy to find, easy to maintain, and easy to use. Whether you need a single SOP, a knowledge base, or someone to lead a documentation project from discovery to delivery, I take ownership from start to finish.

What I Do

→ Documentation & Knowledge Systems
Clear documentation is the foundation of efficient operations. I create resources that help employees and customers access accurate information when they need it.

Services include:
• Standard Operating Procedures
• Internal knowledge bases and company wikis
• Technical documentation
• Employee onboarding guides
• Customer help centres
• Process documentation
• Training materials

→ Automation & Workflows
Documentation should work with modern tools, not compete against them. I build workflows that capture knowledge, automate repetitive tasks, and keep documentation current as your business evolves.

Services include:
• Documentation workflows
• Knowledge extraction from meetings and recordings
• Content creation support
• Documentation automation
• Prompt libraries and knowledge systems
• Workflow automation using modern tools

→ Project Delivery
Great documentation doesn’t happen by accident. It requires planning, collaboration, and execution.

I manage projects from discovery through delivery by:
• Defining objectives
• Gathering requirements
• Interviewing stakeholders and subject matter experts
• Planning deliverables and timelines
• Coordinating across teams
• Managing documentation projects from start to finish
• Delivering solutions that are ready to use, not just ready to review

→ Problem solver For more than nine years, I’ve worked at the intersection of documentation, learning, and knowledge management. Before that, I spent over twenty years teaching and designing learning experiences. That experience taught me how to simplify complex information, facilitate workshops, extract knowledge from experts, and create resources that people actually understand and use.