Rob W.

I write technical documentation and build short, practical training courses for SaaS companies and growing teams. I also help businesses learn to use AI tools such as Claude and ChatGPT effectively in their day-to-day work.

If new hires take months to get up to speed, customers keep asking the same questions, or your team wants to use AI but isn't sure where to start, I can help.

Sound familiar?

• New hires depend on one busy person for every answer.
• Your training is a long slide deck that nobody finishes.
• Help center articles are out of date, so support tickets keep piling up.
• Key processes live in someone's head or in a Slack thread from last year.
• Your team uses AI, but struggles to get reliable results or evaluate what it produces.

What I build

Technical writing

• User guides and help center articles
• Knowledge base and wiki content (ServiceNow, Confluence, Zendesk)
• Standard operating procedures (SOPs) and process documentation
• Release notes and product update guides

Training and micro courses

• Microlearning modules that take 5–15 minutes to complete
• Product training and certification programs
• Interactive software simulations built from screenshots, so learners can practice without a live account
• Quizzes, knowledge checks, and job aids
• LMS course setup (Absorb LMS, Canvas, SCORM)

Practical AI training for business

• Hands-on training in Claude and ChatGPT for everyday business tasks
• Identifying opportunities to use AI in existing workflows
• Writing better instructions by providing relevant context, examples, constraints, and goals
• Recognizing common AI traps and critically evaluating outputs
• Applying AI to research, analysis, documentation, and content development
• Learning when to use AI, what to verify, and where human judgment matters

My approach goes beyond prompt tips. I help people understand how to work with AI outputs, recognize limitations, and apply AI thoughtfully to real business problems.