Lilian L.

I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS, DTC and Ecommerce brands. I enjoy working individually and also with a team. I am very fluent in verbal and written English.

I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat.

Over the past years, I have completed multiple customer support contracts for e-commerce brands, including:

Customer Support Representative for Ecommerce Supplement Brand – Managed daily customer inquiries, order tracking, and refunds via Shopify backend.

Part-Time Customer Support Agent (Zendesk, Shopify) – DTC E-commerce – Handled email-only support for a direct-to-consumer brand, resolving inquiries autonomously using playbooks and product documentation.

Customer Support Agent EU Supplement Brand – Provided customer service for a wellness brand, managing tickets and maintaining customer satisfaction scores.

Customer Support for Articulation Website Builder – Supported a SaaS platform with technical and account-related inquiries.

My profile shows a 4.9/5.0 rating across 297+ saved jobs and multiple accepted contracts in e-commerce customer support.

I would love to be able to gain more experience in providing excellent customer support for your organization.