Neeraj K.

FreelancerTop Rated Plus

Zendesk / Freshdesk / Gorgias / Shopify Admin & Developer | AI Expert

Member since 2016 · 100% Job Success

View on Upwork

WorldTop 0.36%

IndiaTop 0.29%

ShopifyTop 1%

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$6k

MRR

est. monthly

#3,724

World rank

of 1,045,534

$252k

Lifetime earnings

since 2016

170

Total jobs

completed

About

✨ CRM and AI Development Expert

Top-Rated professional with 15+ years of experience transforming customer service operations.

I deliver end-to-end customization for Zendesk, Freshdesk, Gorgias, and Shopify, specializing in complex integrations. My AI expertise focuses on deploying intelligent automation and Generative AI solutions to maximize efficiency and customer satisfaction.

🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin)
🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer)
🥇 I hold a Master of Computer Application Degree
🥇 I am a Top Rated Freelancer on Upwork with a 100% Job Success Score (JSS)
🥇 I have more than 6000 hours of work experience on Upwork.
🥇 I have more than 15 years of software development experience
🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for over 100 clients.
🥇 I have gained experience setting up these softwares for many large companies and call centres with more than 100 agents and complex workflows.

As a Zendesk Expert consultant, I can help you with the following:
🌟 Clean up the zendesk instance to speed up the support process.
🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.)
🌟 Multi Branding setup
🌟 Zendesk Helpcenter Guide / Knowledge setup, branding, and customization
🌟 Setting up, customization, and branding of Zendesk Community Forum
🌟 Zendesk Email Setup
🌟 Zendesk Chat Setup
🌟 Zendesk Talk setup
🌟 Zendesk Text Setup
🌟 Host mapping
🌟 Zendesk AI Agent and messaging set up and customization
🌟 Setting up Service Level Agreements (SLA)
🌟 Zendesk custom app development.
🌟 Zendesk API development and integrations
🌟 Zendesk integration with other applications like Salesforce, Intercom, Twilio, Slack, Jira, Quickbooks etc.
🌟 Reporting in Zendesk Explore / Analytics
🌟 Reporting in Power BI, Zoho Analytics and Google Analytics
🌟 Setting up and using Custom Objects in Zendesk sunshine
🌟 Setting up Single Sign On (SSO)
🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk
🌟 Zendesk sell setup and migration to other CRM platforms.

As a Freshdesk / Fresh service / Fresh Team development expert my skills include:

Rankings

Where Neeraj K. ranks by monthly revenue, worldwide, in India, and in every Upwork skill it competes in.

World#3,724 / 1,045,534Top 0.36%

India#436 / 151,108Top 0.29%

Shopify#246 / 17,418Top 1%

Email Marketing#102 / 11,280Top 0.9%

Freshdesk#2 / 885Top 0.23%

Shopify Templates#62 / 2,974Top 2%

Zendesk#21 / 3,465Top 0.61%

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Freelancer snapshot

On Upwork since2016

Rating100% Job Success

Skills tracked5

Skills

ShopifyEmail MarketingFreshdeskShopify Templates

Neeraj K. works mainly in Shopify, ranking top 1% of freelancers in that skill.

MRR trendSoon

Last 12 weeks

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Who ranks just above and below by MRR across all freelancers.