Neeraj K.

FreelancerTop Rated Plus

Zendesk / Freshdesk / Gorgias / Shopify Admin & Developer | AI Expert

Member since 2016 · 100% Job Success

View on Upwork

WorldTop 0.33%

IndiaTop 0.26%

ShopifyTop 1%

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$6k

MRR

est. monthly

#3,816

World rank

of 1,140,389

$260k

Lifetime earnings

since 2016

170

Total jobs

completed

About

✨ CRM and AI Development Expert

Top-Rated professional with 15+ years of experience transforming customer service operations.

I deliver end-to-end customization for Zendesk, Freshdesk, Gorgias, and Shopify, specializing in complex integrations. My AI expertise focuses on deploying intelligent automation and Generative AI solutions and LLM to maximize efficiency and customer satisfaction.

🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin)
🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer)
🥇 I hold a Master of Computer Application Degree
🥇 I am a Top Rated Freelancer on Upwork with a 100% Job Success Score (JSS)
🥇 I have more than 8000 hours of work experience on Upwork.
🥇 I have more than 17 years of software development experience
🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for over 100 clients.
🥇 I have gained experience setting up these softwares for many large companies and call centres with more than 100 agents and complex workflows.

As a Zendesk Expert consultant, I can help you with the following:
🌟 Clean up the zendesk instance to speed up the support process.
🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.)
🌟 Multi Branding setup
🌟 Zendesk Helpcenter Guide / Knowledge setup, branding, and customization
🌟 Setting up, customization, and branding of Zendesk Community Forum
🌟 Zendesk Email Setup
🌟 Zendesk Chat Setup
🌟 Zendesk Talk setup
🌟 Zendesk Text Setup
🌟 Host mapping
🌟 Zendesk AI Agent and messaging set up and customization
🌟 Setting up Service Level Agreements (SLA)
🌟 Zendesk custom app development.
🌟 Zendesk API development and integrations
🌟 Zendesk integration with other applications like Salesforce, Intercom, Twilio, Slack, Jira, Quickbooks etc.
🌟 Reporting in Zendesk Explore / Analytics
🌟 Reporting in Power BI, Zoho Analytics and Google Analytics
🌟 Setting up and using Custom Objects in Zendesk sunshine
🌟 Setting up Single Sign On (SSO)
🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk
🌟 Zendesk sell setup and migration to other CRM platforms.

Rankings

Where Neeraj K. ranks by monthly revenue, worldwide, in India, and in every Upwork skill it competes in.

World#3,816 / 1,140,389Top 0.33%

India#444 / 169,233Top 0.26%

Shopify#245 / 20,693Top 1%

Email Marketing#102 / 13,312Top 0.77%

Freshdesk#3 / 1,119Top 0.27%

Shopify Templates#53 / 3,392Top 2%

Zendesk#21 / 4,279Top 0.49%

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Freelancer snapshot

On Upwork since2016

Rating100% Job Success

Skills tracked5

Skills

ShopifyEmail MarketingFreshdeskShopify Templates

Neeraj K. works mainly in Shopify, ranking top 1% of freelancers in that skill.

MRR trendSoon

Last 12 weeks

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