Ashish T.

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Generative AI & Enterprise CRM Solutions Architect Top-Rated Plus and certified expert in the full suite of CRMs: Zendesk (10+ yrs), Freshdesk (8+ yrs), Kustomer, Gorgias, Shopify plus, Salesforce, Zoho, Intercom, Hubspot, and Helpscout. I am a Full-Stack AI Integrator with extensive experience across all major Large Language Models, including OpenAI, Perplexity, Grok, and Gemini. I specialize in creating and deploying custom, conversational AI agents and automation bots that are deeply embedded into your existing CRM infrastructure. 🏆 Certifications and Achievements: ✅ Zendesk Technology Partner ✅ Zendesk Certified Support Admin ✅ Zendesk Certified App Developer ✅ Zendesk Certified Guide / Knowledge Developer ✅ Zendesk Certified Explore / Analytics Developer ✅ Top-Rated Plus Freelancer | 300+ Projects | 35,000+ Remote Hours ✅ Master of Computer Applications (MCA) ✅ Extensive experience setting up Zendesk and Freshdesk for large enterprises and call centers with over 1,000 agents, implementing complex workflows and configurations to match their unique operational needs. 👨‍💻 As a Zendesk Professional Consultant, I can help you with: ⚡ Audit and clean up your Zendesk instance to streamline and speed up the support process 🔄 Zendesk implementation and workflow customization (Triggers, Automations, Macros, SLAs, etc.) 🌐 Zendesk Multi-branding setup 📝 Zendesk Help Center (Guide / Knowledge) setup, branding, and customization 💬 Zendesk Chat/Messaging setup ☎️ Zendesk Talk setup 🔗 Zendesk Engage voice setup and customization 📞 Amazon connect integration and customization 📲 Zendesk Text setup 📧 Zendesk Email setup 🌍 Zendesk helpcenter Host mapping 🧠 Zendesk Chatbot / Answer Bot setup and customization 🤖 Zendesk AI Agent and Copilot setup and optimization 💡 Zendesk Workforce management (WFM) setup 🧩 Zendesk custom app development 🔗 Zendesk API development & integrations with tools like Salesforce, Intercom, Twilio, etc. ⛓️ Zendesk Integration Services (ZIS) script, Google App script development 📈 Reporting in Zendesk Explore, Google Analytics, Zoho Analytics, and Power BI 🗂️ Setting up and using Custom Objects in Zendesk Sunshine 🔐 Zendesk Single Sign-On (SSO) setup ⛓️ Zendesk Gather (Community) setup, customization, and branding 🔁 Data migration to Zendesk from Gmail, Freshdesk, Salesforce, HelpScout, Zoho, etc. 💼 Zendesk Sell migration to other CRM platforms 👨‍💻 As a Freshdesk Expert, my services include: ⚡ Audit and clean up your Freshdesk environment to optimize support operations 🔄 Freshdesk implementation and Workflow automation setup 📱 Social channel integration with Freshdesk 📧 Email configuration in Freshdesk ⏱️ Freshdesk SLA setup 💬 Freshdesk Chat (Freshchat) setup and customization 🤖 Freshdesk Chatbot (Freddy AI) setup and optimization 📞 Freshcaller setup 🧾 Canned responses configuration 📝 Freshdesk Customer portal (Help Center) development, branding, and customization 🔌 Freshdesk Integration with other tools and platforms 🧩 Freshdesk Custom app development 📊 Freshsales customization 🧑‍🤝‍🧑 Freshteam customization 🏢 Setting up and branding of Employee Portal in Freshteam 🔁 Data migration from other platforms to Freshdesk 🛠️ CRM and Workflow Automation: ✔ Kustomer | HubSpot | Salesforce – Custom CRM automation Specialist ✔ Airtable | Zapier | Make | Workato – No-code workflow automation ✔ Google Apps Script – Custom Google Workspace automation 💡 Custom Development, E-commerce and Email marketing expert: ✔ SQL | C# | ASP.NET | JavaScript | Liquid – Custom scripting & integrations ✔ WordPress | WooCommerce – Website & e-commerce enhancements ✔ Shopify store setup, theme development, & app customization ✔ Klaviyo | MailChimp | Customer dot io | Marketo – Automated campaigns ✨Profile Highlights: Zendesk Expert, Zendesk administrator, Zendesk Specialist, Zendesk Developer, Zendesk Consultant, Zendesk auditor, Zendesk Freelancer, Zendesk API Developer, Zendesk App Developer, Zendesk Guru, Zendesk Guide Specialist, Zendesk Explore Expert, Zendesk Automation Expert, Zendesk Implementation Expert, Zendesk Workforce Management Expert, Zendesk Optimization Specialist, Zendesk Messaging Expert, Zendesk Talk Expert, Zendesk Sell Expert, Zendesk Chatbot Expert, Zendesk AI specialist, Zendesk Copilot expert, Zendesk Sunshine developer, Zendesk Sales CRM specialist 📩 Need a Zendesk Guru, Freshdesk Consultant, API Developer, or Chatbot Specialist? Let's discuss how I can help scale your support operations! 🙏