Matthew B.

When something critical breaks and you don’t have time to wait for escalations or for someone to claim responsibility; I’m the one who gets called in.

I step into unfamiliar environments, without documentation, and restore function under pressure—whether that means recovering from ransomware, figuring out why an entire office lost internet, or bringing a data center I’d never seen before back online.

I’m not here to sell buzzwords. I’m here to solve problems.

🧠 What I’m Good At
• Isolating root cause in systems no one on-site fully understands
• Cleaning up messes from half-complete “migrations” or rushed deployments
• Working with incomplete info and still getting results
• Recovering from lockouts, network outages, access failures, and bad updates
• Making judgment calls when no one else wants to own the risk

I work fast, communicate clearly, and don’t break things worse in the process. If something’s down, I’ll get it moving again.

🔧 What I Also Handle (And Handle Well)
I’m not above routine work, it's often what leads to uncovering deeper issues anyway. I regularly take on:
• Remote break/fix support for desktops, laptops, and servers
• VPN and firewall access issues
• Printer and peripheral weirdness
• Shared folder failures and permission mismatches
• Tracing ports, rebooting hardware, running site cables, replacing gear
• Helping end users who “clicked something and now it’s gone”

I’m comfortable working remotely or showing up on-site (US-based, travel-ready). I’ve supported business owners, staff, project managers, junior techs, and execs alike—and I don’t talk down to anyone.

⚙️ Environments I’m Familiar With
• Windows Server, Active Directory, Group Policy, O365, Azure AD, Exchange, IIS, etc.
• Linux servers (Ubuntu, Debian, RHEL, etc.)
• Virtualization, Containerization, Hypervisors (KVM, VMWare, HyperV, Docker, K8, Proxmox, UnRAID, TrueNAS, FreeNAS, etc)
• Networking, Firewalls and Switches (Cisco/Meraki, SonicWall, FortiGate, PaloAlto, Ubiquiti, Netgear, Linksys, pfSense)
• Remote access tools, RMMs, MDMs, VPNs, SSH, RDP, VNC
• Local and cloud backup systems
• Apache/Nginx, WordPress, and microservice-based stacks
• Client networks with mystery switches, surprise VLANs, and rogue Wireless Access Points

I’ve worked across verticals—SMBs, retail, healthcare, manufacturing, education, MSP clients —and I adapt fast.