Timothy A.

I am a US citizen living abroad and a certified:
• Zendesk Systems Administrator
• HubSpot Sales Administrator
• Gorgias Systems Administrator
• Shopify Store Building Expert

With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development.

At Adams BPO, we provide top-tier customer support teams for growing companies, including:
• Full-time agents
• Full-time managers
• Quality assurance managers
• Reporting and analytics professionals

We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business.

We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences.

Personally, I thrive in building out workflow systems and support infrastructure. My specialties include:
• Building customer support departments from the ground up
• Automations, triggers, and rule creation
• Workflow processes and view structures
• Chatbot mapping and knowledge base linking
• Multi-platform integrations
• Reporting and analytics for all major CRMs

Platform-Specific Skills:

Zendesk
• Agent Interface
• Zendesk Talk, Chat, and Guide
• Custom views, automations, and integrations

HubSpot
• Pipeline structure
• Workflow automations
• Sequences and integrations
• CRM account linking

Gorgias
• Rules, macros, views, automations, and AI configuration
• Multi-store Shopify and platform integrations

I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.