Josue G.

I’m a Sales Operations and CRM Leader with six years of experience helping service-based organizations turn scattered sales processes into structured, accountable, and scalable operations.

I work at the intersection of sales leadership, team performance, CRM management, and process improvement. I help businesses strengthen pipeline discipline, improve lead follow-up, create practical dashboards and SOPs, organize contact center workflows, coach customer-facing teams, and translate leadership priorities into consistent daily execution.

In my current role with a U.S.-based professional-services organization, I oversee sales and intake operations across multiple customer-facing departments. My responsibilities include team coaching, performance management, hiring, onboarding, call-quality reviews, pipeline accountability, reporting, workflow design, and CRM adoption.

I have supported departments producing more than 100 monthly bookings and helped develop:

• Sales and intake SOPs
• KPI scorecards and management dashboards
• Lead follow-up and pipeline-accountability systems
• Call-center workflows and quality-control processes
• Coaching, onboarding, and accountability programs
• CRM implementation and adoption plans

My hands-on systems experience includes HubSpot, Salesforce, Zoom Contact Center, MyCase, Zapier, Google Workspace, Excel, and Google Sheets.

I’m especially valuable to organizations that have capable people and strong opportunities but lack the structure, visibility, and accountability needed to perform consistently.

My approach is straightforward: identify the operational gaps, organize the process, improve execution, and build systems the team will actually use.