Garrett B.

I’m a passionate technology professional with 10+ years in a variety of technology roles. I currently work as a certified Zendesk admin and implementation specialist. After years as a system admin, I found I really love being focused on one specific platform for now. In my freelance time, however, I enjoy helping clients with a variety of technology. If you are looking for a strong communicator with a technology background look no further. I pride myself in being upfront with my skills versus your needs and if something is outside of my capabilities I'll do my best to point you to the right resource or bring them in myself.

I've launched over a hundred Zendesk instances including all applications in the Zendesk Suite (Talk, Text, Support, Chat, Messaging, Explore, Gather). Let’s not forget the Zendesk add-on features. I love working with Agent Copilot, WFM,and even recently doing work with Advanced AI agents (Ultimate), and QA.

I've helped brands take their basic website and integrate it with Zendesk for a seamless customer support experience. I leverage my background to help clients get their emails, domains, and other platforms integrated together to improve their team's efficiency.

Along with the technical aspect I have a passion for training. If you are looking to learn a new product or be trained as a Zendesk admin.

Other experience:
MacOS, Apple iOS, Microsoft Office Administration, MS Enterprise App integrations, SSO, Email Administration, Zapier, Knots.io, Device Management, Asset Sonar, Asset Panda, Sweethawk, Tymeshift (now Zendesk WFM), Ada, AirCall, 8x8, Five9, Talkdesk, RingCentral, Textline, HTML, CSS, Zendesk third party apps.