Sharon E.

Hello there,

Are customers slipping through the cracks? Is your inbox overflowing, leaving critical requests buried and slowing your operations? Do you need a proactive professional who can manage client inquiries with empathy and precision, ensuring every ticket is tracked, prioritized, and resolved efficiently? That’s where I come in.

My name is Sharon, and with over 7 years of experience, I help businesses deliver seamless customer experiences while staying structured and productive behind the scenes. I specialize in Email, Phone, and Chat Support, ensuring customers feel heard, valued, and supported at every touchpoint.

I understand that customers are the lifeblood of any business. Through my years in hospitality and sales, I’ve developed strong rapport-building skills, emotional intelligence, and the ability to turn negative situations into positive outcomes. I am highly motivated, quick to learn, task-oriented, and committed to building systems and routines that keep operations running smoothly.

Beyond customer service, I provide reliable Executive Assistance — managing inboxes, calendars, research, documentation, and administrative workflows with precision and confidentiality.

Core Skills:
🔷 Empathy and customer understanding
🔷 Problem-solving and conflict resolution
🔷 Excellent communication and active listening
🔷 Attention to detail and accuracy
🔷 Strong time management and organization
🔷 Confidentiality and professionalism

Tools I’m Proficient In:
🔷 Zendesk
🔷 Freshdesk
🔷 HelpScout
🔷 HubSpot
🔷 Salesforce
🔷 Zoho
🔷 Gorgias
🔷 Shopify
🔷 Stripe
🔷 Slack
🔷 Asana
🔷 Monday,com
🔷 RingCentral
🔷 Ringer
🔷 Google Workspace
🔷 Microsoft Word & Excel

If you’re ready to improve customer satisfaction, boost retention, and stay organized without the stress, send me a direct message and let’s schedule a call to discuss your project.

Talk soon,
Sharon