Abel J.

IT Helpdesk & MSP Support Specialist | Microsoft 365 | ConnectWise | ScreenConnect

Hi, I'm Abel!

I'm a Top-Rated IT Helpdesk & MSP Support Specialist with 17+ years of hands-on experience supporting businesses, end users, and enterprise IT environments.

I help MSPs and businesses reduce ticket backlogs, resolve technical issues efficiently, support end users, and keep IT operations running smoothly.

Whether you need ongoing helpdesk coverage, Level 1–2 technical support, Microsoft 365 administration, network troubleshooting, cybersecurity support, remote assistance, or someone who can follow and improve your existing SOPs, I can work as an extension of your IT team with minimal supervision.

💻 How I Can Help

✅ Level 1–2 IT Helpdesk & Technical Support
✅ Microsoft 365 Administration & Troubleshooting
✅ Microsoft Entra ID & Active Directory
✅ Exchange Online & Outlook Support
✅ Azure Portal & Cloud Administration
✅ Azure Backup Support
✅ User Onboarding & Offboarding
✅ Account, Password & Access Issues
✅ Windows & Mac Support
✅ Remote Desktop & Endpoint Troubleshooting
✅ RMM Monitoring & Alert Response
✅ Firewall & Network Troubleshooting
✅ SonicWall Firewall Support
✅ Ubiquiti UniFi Network Support
✅ VPN, DNS & Connectivity Troubleshooting
✅ Endpoint Security & Threat Protection
✅ Email Security & Phishing Protection
✅ Dark Web Monitoring & Security Alerts
✅ Backup Monitoring & Disaster Recovery Support
✅ Ticket Management, Escalation & Documentation
✅ IT SOP & Knowledge Base Documentation
✅ End-User & Client Communication
✅ MSP Helpdesk Support

🛠️ Tools & Technologies

Microsoft & Cloud:
Microsoft 365 • Azure Portal • Azure Backup • Microsoft Entra ID • Exchange Online • Active Directory • Group Policy • Windows Server • Outlook • DNS

MSP / PSA / RMM / Remote Support:
ConnectWise Manage • ConnectWise Automate • ScreenConnect • NinjaOne • Kaseya • ServiceNow • Jira • BMS • Remote Desktop