Yaqub A.

I help businesses get more value from Microsoft Dynamics 365 CRM and the Power Platform. I am a Microsoft Dynamics 365 and Power Platform specialist with more than 15 years of experience, and I lead a team through SkySoft Connections, a Microsoft-focused consulting company working since 2016.

I have delivered close to 100 projects on Upwork with consistent 5-star feedback, for clients in the USA, UK, Canada, Australia, and Europe.

WHAT I DO

Dynamics 365 CRM
Dynamics 365 Sales setup, lead to order process, quotes, products, price lists, dashboards. Dynamics 365 Customer Service, including cases, queues, SLAs, email to case, and customer portals.

Power Platform
Power Apps (canvas and model-driven), Power Automate, Power Pages and customer portals, Power BI, custom connectors.

CRM Data Migration
Migrating from Salesforce, HubSpot, ACT!, Bullhorn, and legacy CRMs to Dynamics 365, with data cleansing and duplicate removal.

Integrations
Business Central, ERP systems, Shopify, HubSpot, Marketo, RingCentral, Twilio, DocuSign, and custom APIs using Azure Functions and Logic Apps.

AI and Copilot Automation
AI email to case automation using Azure OpenAI, Copilot Studio agents for support and hiring, AI lead scoring, and chat agents connected to Dynamics 365.

Custom Development
C# plugins, JavaScript, ASP.NET MVC and Core, Angular, React, SQL Server.

Rescue Projects
Fixing and finishing Dynamics 365 CRM systems that other vendors left broken or incomplete.

WHY CLIENTS WORK WITH ME

I understand the business need first, then design the solution. Clear communication, honest advice, and on time delivery. Many clients return for new projects.

Message me and let's talk about your Dynamics 365 or Power Platform project.