Rhoda L.

I worked in a fast paced environment for the last 11 years. As a Senior Team Leader/Manager, I was responsible for ensuring client services and budgets are met; develop, test and maintain a project business continuity plan; work for the support departments to make sure staffing strategies are effectively executed; support data collection for billing process; support long and short term financial projections; I also do coaching for Team Supervisors; support, develop and supervise a group of leaders; run reports, do appraisal. I have vast experience in customer care. I use to take calls for a phone company and internet service provider in the US as a Customer Service Specialist and Technical Support Agent respectively.

My character, competence and commitment towards work and my experience in customer service, are my edge. It requires character to act on our beliefs, competence to achieve goals, and commitment to see them through. I am very confident that these values that I have drive productivity, resulting in profitability and sustainability for the benefit of a company and its customers.