D'Janne T.

I’m a Senior Operations Manager with 15+ years of experience leading large-scale, multi-region operations in high-volume, high-risk environments. I specialize in building and scaling operational systems where trust, compliance, and user experience must coexist, particularly in digital platforms and services operating at scale.

My background spans operations leadership, people management, and product-adjacent strategy, with deep experience partnering with Product, Engineering, Legal, and Risk teams to design processes that are both efficient and defensible. I’m often brought in when organizations need to reduce operational risk, improve decision accuracy, or modernize legacy workflows without disrupting the business.

What I do best:

• Design and optimize end-to-end operational workflows in regulated or compliance-sensitive environments
• Translate complex risk and policy requirements into executable processes and tooling
• Lead and scale global teams with strong accountability, quality controls, and performance management
• Partner with Product teams to improve internal tools, decision frameworks, and automation readiness
• Build governance models that balance growth, user trust, and operational sustainability

I’m known for being calm under pressure, highly analytical, and deeply people-centric, able to zoom out to strategy while still understanding how decisions impact frontline execution.

If you’re looking for a senior operator who can stabilize, scale, or redesign critical operations, especially in trust-heavy or risk-aware environments, I bring clarity, structure, and measurable results.

Key Skills:

• Senior Operations Management
• Product Operations & Process Design
• Risk & Compliance Operations
• Trust, Safety & Decision Frameworks
• Global Team Leadership (Remote & Multi-Region)
• KPI Design, SLA Governance & Quality Programs
• Cross-Functional Leadership (Product, Legal, Engineering)
• Change Management & Operational Scaling
• English & Spanish (Fluent)

NOTE: Available for advisory, fractional leadership, audits, and short-term strategic engagements.