shanquille l.

Top Rated Customer Service & Dispatch Professional with 10+ years of experience supporting U.S.-based companies in customer service, collections, dispatching, scheduling, and administrative support. I’ve worked with home service businesses, restoration companies, airlines, auto finance, cleaning companies, and remote support teams handling high-volume calls, customer intake, billing coordination, appointment scheduling, and issue resolution.

My background includes collections and account management, dispatcher coordination for technicians and crews, inbound/outbound customer support, CRM management, and administrative operations. I’m known for being reliable, detail-oriented, calm under pressure, and able to provide professional communication with customers while keeping operations organized behind the scenes.

I have experience using platforms such as Salesforce, Booking Koala, jobnimbus, Housecall Pro, QuickBooks, Maid Central, RingCentral, Google Workspace, Slack, and other remote communication and scheduling tools.

What I can help with:
• Customer Service & Customer Support
• Dispatcher & Scheduling Coordination
• Collections & Accounts Receivable Follow-Ups
• Administrative & Virtual Assistant Tasks
• Appointment Setting & Intake Calls
• Email, Chat & Phone Support
• CRM & Calendar Management
• Billing Coordination & Customer Follow-Ups

I take pride in delivering excellent customer experiences, staying organized, and helping businesses run smoothly remotely.