Elisa D.

With over 10 years in customer service and team leadership, I help e-commerce and SaaS companies deliver support that is fast, empathetic, and scalable.

I lead and train remote teams of German, Italian, Spanish and English speaking agents, supporting brands across the DACH region, US, and EU. I combine hands-on support management with strategic optimization to improve response times, boost CSAT, and reduce operational costs.

What I offer
• Full service German and English customer support in email, live chat, social media, and phone
• Zendesk, Gorgias, Intercom, Freshdesk setup and optimization
• Shopify and e-commerce integration for smooth order management
• AI chatbot flows with clear human escalation paths
• Knowledge base creation, macros, and automation rules
• Customer service audits, QA, and KPI tracking
• Remote team hiring, training, and performance coaching

Whether you need someone to manage your daily support operations or design a complete customer service strategy, I will help you find the balance between AI efficiency and human connection so your customers feel valued and your team works smarter.

Let us make your customer experience unforgettable for the right reasons.