Jeremy R.

Hi 👋 I'm Jeremy! With 13 years of experience in SaaS Project and Product Management, I've done a lot and learned a lot. I've helped a startup grow from 10 to 120 employees, worked for small consulting agencies, and led complicated government technical projects. Now I want to help you too! I am friendly 😄, curious 🧠, accountable ⏰, highly self-directed 🏃‍♂️, and collaborative by nature 🤝. I love helping people to solve problems, and then to empower them with knowledge. Read on for some of my specific accomplishments: ============================ Agile Project/Product Management ============================ * Managed a remote team of 6 engineers and designers to deliver a custom case management system with 84 major features in 6 months by reviewing designs in Figma, writing user stories with acceptance criteria in Asana, applying Agile methods (Kanban), performing quality control testing, and writing technical and end-user documentation, resulting in 96% first-time acceptance from the client * Streamlined product access for millions of students and teachers in 100+ school districts by designing, implementing, and scaling multi-tenant FERPA-compliant rostering and SSO integrations with 99.99% uptime over 3 years * Renovated an aging custom-built CRM by applying DevOps principles, implementing a UI design system, installing and analyzing usage telemetry, interviewing end-users, maintaining a groomed backlog, and practicing Agile development processes, resulting in a 4.5x increase of end-user sentiment ============================ Data Management / Analytics ============================ * Migrated 4+ million data records between 4 software applications by conducting subject-matter expert research, profiling data using SQL, writing detailed ETL specifications for more than 500 columns of data, and producing input and output reports to attain a 97% success rate * Enabled 9,000+ citizens to receive the COVID-19 vaccine by combining data from 4 software applications to create and personally administer communication and registration processes with an on-time 2nd dose success rate of 94% * Delivered 17 monthly software usage and activity reports to state government officials including tabular reports, visualizations, and analytical commentary resulting in renewal of an annual state-wide product license worth $500k ============================ Business Processes and Operations ============================ * Created 7 cross-functional flowcharts showing delivery of government programs (e.g. Medicaid, Medicare, TANF) by interviewing front-line workers and subject-matter experts, enabling unit managers to simplify business processes and reduce application processing time by 80% for 23% of all applications * Delivered 230 fully produced client videos in 9 months by designing and implementing a solution for end-to-end remote video capture, file transfer, and production, netting 59% profit margin * Designed and implemented a B2B product licensing model and proactive renewal process applied to more than 1,200 licenses resulting in 93% year-over-year customer retention